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Head of Global Recruiting

Company: SendBird
Location: San Mateo
Posted on: June 6, 2021

Job Description:


Founded in 2013, Sendbird is the leading user engagement platform trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge . We allow any app (or Website) to quickly and easily embed rich real-time chat, voice, and video experiences into their app to building connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 150M MAUs from over 50 countries operating in industries ranging from marketplaces, ride sharing and online communities to gaming, live video streaming and healthcare.

The company is headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Seoul, Singapore and Bengaluru and has raised over $220M from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

The engineering team at Sendbird is solving some of the biggest challenges related to building reliable, feature-rich, and scalable real-time conversational experiences across different platforms.

To learn more, visit the company website:


SendBird is looking for an experienced and enthusiastic Head of Global Recruiting (Director Level) to define our recruiting strategy and build a best-in-class talent acquisition program. We are assembling a dream team and are eager to meet ambitious, driven candidates who crave impact, thrive in ambiguity and want to experience a start-up shifting into hyper-growth.


* Lead recruiting strategy and programs: bring innovative thinking to create a lasting and impactful candidate experience; ensure efficient flow with our internal business partners, while focusing on equity + consistency. * Develop programs focused on diversity and inclusion practices, employer branding, employee referral, interview training, and university recruiting. * Influence leadership: support + guide people leaders in assessing talent pipeline and needs in the organization. * Inspire team: manage and build upon a high-touch and high-performing talent team. * Refine hiring forecasting capabilities; establish and report on key recruiting metrics to measure team effectiveness and provide data-driven, actionable insights. * Develop and implement an efficient and standardized interview process that scales across roles and offices. * Define and report on KPIs for recruiting. * Recruit: keep your skills sharp and hat in the game by taking on responsibility for full life-cycle recruiting for key roles.


* You know how to balance long-term focus with practical day-to-day execution. * Experience building and managing a recruiting function and team. * You are an experienced hands-on recruiter and have driven strategy for a corporate in-house recruiting function. * Proven ability to collaborate with people across all levels and functional areas. * You keep diversity top of mind and continually look for ways to discover and engage with talent from underrepresented backgrounds to drive our values forward. * You are a team player and have the ability to influence and develop effective partnerships with a variety of stakeholders at all levels. * A great sense of humor and grace under pressure, highly appreciated!


* 8+ years of broad and progressive experience in full-cycle recruiting across different roles at both early-stage and high-growth tech startups. * 5 years of experience directly managing/ leading a team. * Experience building a global team, with previous experience in APAC and EMEA a strong preference. * Experience building employer brand voice via platforms such as LinkedIn, Glassdoor and career pages. * You have built a metric-driven recruiting program to measure team effectiveness and provide data-driven, actionable insights. * Deliver programs to ensure our hiring managers and interview teams are well-prepared/well-trained. Train, enable, and coach them to be the best! * Foster an environment of inclusion with an emphasis on developing programs and strategies to build diverse teams. * You are adept at anticipating needs influencing and driving change within an organization. * Strong understanding of compensation techniques and methodologies. * Ability to exercise extreme diplomacy, sensitivity, empathy and confidentiality.

Finally, there is no such thing as a perfect candidate. SendBird is a place where everyone can learn and grow. We encourage you to apply if this role excites you.

At Sendbird, one of our core values is Global Citizenship. We respect, promote, and encourage diversity for equal employment opportunities. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal state, or local law.

Keywords: SendBird, San Mateo , Head of Global Recruiting, Other , San Mateo, California

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