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IT Manager

Company: Reali, Inc.
Location: San Mateo
Posted on: September 16, 2021

Job Description:

Oversee all technology operations (e.g. network security) and evaluate them according to established goals

Devise and establish IT policies and systems to support the implementation of strategies set by upper management

Establish service level agreements (SLAs) and operating level agreements in alignment with company objectives and customer needs.

Analyze the business requirements of all departments to determine their technology needs

Drive InfoSec to deliver on key information security and IT risk related initiatives. Furthermore, ensure compliance to patching and vulnerability policies established within the organization

Manage third party vendor relationships and hold them accountable for delivery of outsourced functions, specifically, Service Desk and Network Operations

Develop and implement a robust Disaster Recovery strategy for critical systems and infrastructure.

Assess single points of failure in infrastructure and recommend actions as appropriate.

Oversee the monitoring, maintenance, upgrade and administration of all IT systems, to include applications, servers, storage, databases, desktops/laptops, and mobile devices.

Design, implement, deploy and manage systems/applications monitoring processes and tools to proactively identify and resolve problems within the company computing environment.

Negotiate and manage contracts with key service providers to ensure service levels are met. Furthermore, negotiate and manage enterprise contracts

Establish standardized processes and key operational metrics to effectively manage the service desk ticket management, hardware, lifecycle management, license etc.

Proven experience as IT Manager or similar role

o Must have strong PM experience

Experience in analysis, implementation and evaluation of IT systems and their specifications

Sound understanding of computer systems (hardware/software), networks etc.

Experience in controlling information technology budget

Good organization change management skills and the ability to manage multiple priorities concurrently.

Outstanding communication abilities

BSc/BA in computer science, engineering or relevant field; MSc/MA will be a plus

Keywords: Reali, Inc., San Mateo , IT Manager, Other , San Mateo, California

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