Company: Reali, Inc.
Location: San Mateo
Posted on: September 16, 2021
Oversee all technology operations (e.g. network security) and
evaluate them according to established goals
Devise and establish IT policies and systems to support the
implementation of strategies set by upper management
Establish service level agreements (SLAs) and operating level
agreements in alignment with company objectives and customer
Analyze the business requirements of all departments to determine
their technology needs
Drive InfoSec to deliver on key information security and IT risk
related initiatives. Furthermore, ensure compliance to patching and
vulnerability policies established within the organization
Manage third party vendor relationships and hold them accountable
for delivery of outsourced functions, specifically, Service Desk
and Network Operations
Develop and implement a robust Disaster Recovery strategy for
critical systems and infrastructure.
Assess single points of failure in infrastructure and recommend
actions as appropriate.
Oversee the monitoring, maintenance, upgrade and administration of
all IT systems, to include applications, servers, storage,
databases, desktops/laptops, and mobile devices.
Design, implement, deploy and manage systems/applications
monitoring processes and tools to proactively identify and resolve
problems within the company computing environment.
Negotiate and manage contracts with key service providers to ensure
service levels are met. Furthermore, negotiate and manage
Establish standardized processes and key operational metrics to
effectively manage the service desk ticket management, hardware,
lifecycle management, license etc.
Proven experience as IT Manager or similar role
o Must have strong PM experience
Experience in analysis, implementation and evaluation of IT systems
and their specifications
Sound understanding of computer systems (hardware/software),
Experience in controlling information technology budget
Good organization change management skills and the ability to
manage multiple priorities concurrently.
Outstanding communication abilities
BSc/BA in computer science, engineering or relevant field; MSc/MA
will be a plus
Keywords: Reali, Inc., San Mateo , IT Manager, Other , San Mateo, California
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