IT Support Specialist

Company: PerimeterX
Location: San Mateo
Posted on: November 19, 2021

Job Description:

At PerimeterX, we are looking for an IT Support Specialist whose main duty is to offer assistance to computer system users. This may be with hardware, such as laptop computers or with software programs. You'll generally track all instances of support by creating IT tickets using ticket-tracking software and updating the status of each ticket as you successfully assist each user with their issues. This assistance may be conducted via Zoom, e-mail, or phone. What you will be doing at PerimeterX...

• Manage Helpdesk support requests through the ticketing system
• Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs, and support
• Assist in On/Off-boarding Process: Equipment procurement, Account Management, deployment, and Training
• Assist in maintaining documentation for Helpdesk policies and user support
• Assist in equipment and software inventory and asset tracking
• Complete special projects as requested and document all IT procedures What we are looking for from you (Requirements)...
  • 2+ years IT Support experience in a small or medium IT environment
  • Must have experience with macOS, Microsoft, Jamf, Slack, and Google Workspace
  • A desire to resolve all types of IT-related issues, be solution-minded, and have the ability to be creative when required
  • Nice to have familiarity with OneLogin, InTune, Zoom, BetterCloud, Atlassian, or other cloud-based applications
  • A sense of urgency and a commitment to timely completion of requests
  • Attention to detail along with a commitment to quality and confidentiality
  • The ability to work independently with little need for direct supervision
  • A keen sense for finding missing opportunities to elevate the team to new standards
  • Knowledge of proper endpoint security management and protection on devices
  • Ability to manage multiple tasks and priorities PerimeterX is the leading provider of application security solutions that keep your web business safe in the complex digital world.--Delivered as a service, the company's Bot Defender, Code Defender, and Page Defender solutions detect risks to your web applications and proactively manage them, freeing you to focus on growth and innovation.--Bringing together an elite engineering team, security research to continually update its solutions with current intelligence, and best-in-class customer enablement and support, the world's largest and most reputable websites and mobile applications count on PerimeterX to safeguard their consumers' digital experience.--PerimeterX is located in San Mateo, California, and on the web at www.perimeterx.com

Keywords: PerimeterX, San Mateo , IT Support Specialist, Other , San Mateo, California