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Client Success Associate - West Coast

Company: Dun & Bradstreet
Location: San Mateo
Posted on: January 10, 2022

Job Description:

Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us! These positions (9) will be partnered with a Client Director who share the same bookings target. This position has two primary responsibilities-generate sales through new customer acquisition, renewal and growth of assigned clients, and supporting your assigned Client Director in the identification and closing of new and cross-sell/upsell business. The Client Success Associate must show an ability to navigate across several different job functions including but not limited to marketing, sales, sales operations. Responsibilities

  • Manage a portfolio of accounts responsible for renewal and growth.
  • Partner closely with Client Director to help progress qualified pipeline through the sales cycle
  • Discover business initiatives and act as assigned Client Director's internal advocate
  • Qualify and validate customer-specific needs and develop solution criteria.
  • Research and understand various lines of business and personas within your assigned accounts
  • Build credibility and trust with internal and external stakeholders through an in-depth understanding of a client's mission and agency.
  • Build and maintain long-term relationships with client key influencers and buyers.
  • Qualify and validate customer-specific needs and develop solution criteria.
  • Lead the development of a strategy and plan for the growth of assigned accounts by maximizing efficiencies and identifying potential opportunities where Dun & Bradstreet can add significant value.
  • Manage a high volume of inbound leads with a strategy on prioritization of your leads
  • Qualify and process inbound leads from various lead generation sources.
  • Learn how to anticipate and prepare for objections
  • Act as a customer advocate throughout the entire sales process and solution delivery process.
  • Forecast and track sales revenues and activities in a timely manner using Salesforce.
  • Speak to value and return on investment vs. data and capabilities
  • Maintain full fluency in Dun & Bradstreet's products and services and how they are sold to deliver value (value proposition).
  • Demonstrate adaptability and flexibility as part of an ever-growing sales organization Position Requirements
    • Bachelor's degree or equivalent is required
    • 2-4 years of high-value solution sales experience is required, Public Sector experience preferred
    • Proven success in new customer acquisition and account growth
    • Highly driven, focused and committed with a proven track record of consistent sales achievement LOCATIONS
      • Candidate Must Be West Coast Based - San Francisco Bay Area, Seattle, Portland, Sacramento, San Diego, Los Angeles Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster -here -and its supplement -here. - View the pay transparency policy -here. We are committed to Equal Employment Opportunity and providing reasonable accommodations to qualified candidates and employees. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to -[email -protected] Determination on requests for reasonable accommodation are made on a case-by-case basis. More Information on Dun & Bradstreet Dun & Bradstreet operates in the Analytics industry. The company is located in Short Hills, NJ, Center Valley, PA and New York, NY. Dun & Bradstreet was founded in 2022. It has 5353 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 129 open jobs at Dun & Bradstreet, click here .

Keywords: Dun & Bradstreet, San Mateo , Client Success Associate - West Coast, Other , San Mateo, California

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