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PreSales Solution Architect (Remote)

Company: Freshworks
Location: San Mateo
Posted on: June 20, 2022

Job Description:

Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job DescriptionLet's face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can't business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that's fun and easy to use. And makes it easy for businesses to delight their customers and employees. -We are constantly on the lookout for smart people who are passionate about growth and community. Freshworks is looking for a self-motivated Solutions Architect to complement our Solution Engineering team. The ideal candidate will be passionate about and hands-on with technology. You will have the natural flair to move seamlessly between tactical and strategic conversations with our customer's technical and business leadership stakeholders. Additionally, you will play a critical role in helping our team formalize and standardize our solution offerings across our CX, ITSM & CRM products to key mid-market and enterprise customers across North America.As a Solution Architect you will be high energy, enthusiastic and have the ability to manage changing priorities in a hyper growth scale up SaaS environment. You will be responsible for the overall design and mapping of prospect's business requirements. This will include working with clients to assess current state processes and tools, identify Freshworks platform solution options, define solution requirements, define and scope/estimate - integration requirements, and develop overall architecture points of view.About the role:Maintain deep, comprehensive knowledge of Freshworks product capabilities and constraints. This will include understanding the data pipelines and code base of our Developer SDK for different products.Lead and drive technical pre-sales conversations around solution architectures, data mapping, integrations and data migration.Deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for complex pre-sales engagements.Scope and help deliver Proof of Concept / Proof of Value engagements with prospects.Lead design discussions including technical workshops, scoping and solutioning discussions.Craft as-is and to-be processes in order to help customers understand how our product solutions/platform can enable them drive better context, collaboration and productivity. -Qualifications4+ years of experience as a Solution/Technical Architect, preferably in a SaaS environmentExperienced developer with 2+ years of hands-on experience with at least 2 of the following languages (NodeJS, Java, Python) -Engaging presentation style with the ability to read the audience and successfully manage executive and technical stakeholder conversations -Good understanding of modern low-code/no-code platformsHands on experience in building integrations (using REST APIs) with cloud systemsPrior experience with either AWS, Azure or GCP is a plus, certifications will be a bonusEnthusiastic attitude and ability to learn/adapt to a fast evolving platform and passion to understand various SaaS products and broader technology ecosystemAdditional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.SummaryType: Full-timeFunction: Information Technology

Keywords: Freshworks, San Mateo , PreSales Solution Architect (Remote), Other , San Mateo, California

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