IS Communications Supervisor (Open and Promotional)
Company: Government jobs
Location: San Mateo
Posted on: January 15, 2023
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Job Description:
Description
Note: This recruitment schedule was amended on December 20, 2022 to
extend the Final Filing Date. This recruitment has been changed to
"Continuous."
The County of San Mateo's Information Services Department is
seeking qualified candidates for the position of IS Communications
Supervisor to lead the Network Services team.
The IS Communications Supervisor position acts as the
highest-ranking technical position within the Network Services
team. Therefore, this position is often the ambassador for the team
as it pertains to technical interactions with other divisions and
departments. This position also supervises a team that is
responsible for design, configuration, maintenance, fault isolation
of the County enterprise network including: network security,
routing, switching, wireless LAN, WAN, VOIP, and Virtual Private
Networking. This individual will serve as a technical leader and
subject matter expert and will exercise technical and functional
direction over lower-level staff and may also provide technical
training and knowledge transfer to ensure team member skills remain
relevant. This position will also act as a solution architect and
project liaison for other divisions within the County when
required.
This position is accountable for performing the most complex and
technical support work and acting as a working supervisor of
Network Engineers engaged in information systems development or
technical support.
DEFINITION
Under general direction, supervises, assigns, reviews, and
participates in the work of staff responsible for the design,
installation, configuration, maintenance, and repair of a variety
of telecommunications, and network equipment and systems; ensures
work quality and adherence to established policies and procedures;
performs the more technical and complex tasks relative to assigned
area of responsibility; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned higher level manager.
Exercises direct and general supervision over assigned staff.
CLASS CHARACTERISTICS
This is a full supervisory-level class in the Communications
Specialist classification series that exercises independent
judgment on diverse and specialized information services functions
and has significant accountability and ongoing decision-making
responsibilities associated with the work. The incumbent organizes
and oversees day-to-day information services activities, projects,
and programs for a major section within the division and is
responsible for providing professional-level support to the
management team in a variety of areas. This class is distinguished
from other supervisors in the department by supervising staff
primarily assigned to network systems support functions.
Ideal Candidate:
This is an ideal opportunity for a successful IT professional with
supervisory experience to blend the exciting and rapidly-changing
advancements in technology with quality and rewarding public
service work.
The ideal candidate will:
Management reserves the rights to add, modify, change, or rescind
the work assignments of different positions and to make reasonable
accommodations so that qualified employees can perform the
essential functions of the job.
Education and Experience:
Any combination of training and experience that would provide the
required knowledge, skills, and abilities is qualifying. A typical
way to obtain the required qualifications would be: completion of
coursework and/or training in information systems, computer
science, or related field and five (5) years of increasingly
responsible experience, including two (2) years of lead,
supervisory, or project management responsibility, in providing
technical support in the installation, maintenance, and repair of
systems specific to radio communications, telecommunications, or
network.
Licenses and Certifications:
Must possess mobility to work in a standard office setting and use
standard office equipment, including a computer; to operate a motor
vehicle and to visit various County sites; vision to read printed
materials and a computer screen; and hearing and speech to
communicate in person and over the telephone. Standing in and
walking between work areas is frequently required. Finger dexterity
is needed to access, enter, and retrieve data using a computer
keyboard or calculator and to operate standard office equipment.
Positions in this classification frequently bend, stoop, kneel, and
reach to perform assigned duties, as well as push and pull drawers
open and closed to retrieve and file information. Employees must
possess the ability to lift and carry materials and objects up to
50 pounds with the use of proper equipment and push and pull
materials and objects up to 100 pounds with the use of proper
equipment.
Environmental Elements
Employees work in an office environment with moderate levels,
controlled temperature conditions, and no direct exposure to
hazardous physical substances. Employees may interact with upset
staff when providing telecommunications, communications, and
network equipment and systems support. Application/Examination
Open and Promotional. Anyone may apply. Current County of San Mateo
and County of San Mateo Superior Court of California employees with
at least six months (1040 hours) of continuous service in a
classified regular, probationary, Confidential and Management
extra-help/limited term, and SEIU or AFSCME represented extra
help/limited term positions prior to the final filing date will
receive five points added to their final passing score on this
examination.
A supplemental application form must be submitted in addition to
our regular employment application form. Resume or CV will not be
accepted as a substitute for the required employment application
and supplemental questionnaire.
The examination process will consist of an application screening
(pass/fail) based on the candidates' application and responses to
the supplemental questions. Candidates who pass the application
screening will be invited to a panel interview (weight: 100%).
Depending on the number of applicants, an application appraisal of
education and experience may be used in place of other examinations
or further evaluation of work experience may be conducted to group
applicants by level of qualification. All applicants who meet the
minimum qualifications are not guaranteed advancement through any
subsequent phase of the examination. All examinations will be given
in San Mateo County, California and applicants must participate at
their own expense.
IMPORTANT: Applications for this position will only be accepted
online. If you are currently on the County's website, you may click
the"Apply" button. If you are not on the County's website, please
go to https://jobs.smcgov.org to apply. Online applications must be
received by the Human Resources Department before midnight on the
final filing date.
RECRUITMENT SCHEDULE
Apply immediately. This is a continuous recruitment and is open
until filled. Selections may be made at any time within the
process.
The County of San Mateo may require that all employees provide
proof of COVID-19 vaccine. Employees hired into specified health
care facilities and other high-risk settings where there is
potential for frequent COVID-19 exposure to staff and highly
vulnerable patients are required to provide proof of COVID-19
vaccination. For more specific information, please refer to the
County's COVID-19 Vaccine and Testing Policy.
At the County of San Mateo, we take pride in the way our employees
bring together their diverse backgrounds, experiences, and
perspectives to serve our community's needs. The County is an Equal
Opportunity Employer.
HR Contact: Kristin Herman (11222022) (IS Communications Supervisor
- V307)
Please visit https://www.smcgov.org/media/100206/download?inline=
for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San
Mateo. All benefits are subject to change.
NOTE: Employees hired on or after January 1, 2013 may be subject to
new Pension Reform retirement laws.
As an additional benefit, the County offers extensive training and
development programs designed to improve skills and enhance career
opportunities. Most programs are offered on County time at no cost
to you.
County employees are also covered by the federal Social Security
system and earn benefits for retirement based on salary and time
worked.
01 IMPORTANT: Applicants for this position are required to submit
responses to the supplemental questions below. Your responses will
provide detailed information about your background and experience
related to this position. This information will weigh heavily in
the application screening by the subject matter experts and will
also be used in the selection process. Answer the questions
completely, paying attention to the multi-parts of the questions.
While being thorough and detailed, also be concise. Your strategic
use of language as well as neatness, clarity of expression,
attention to detail, proper use of grammar and the ability to
follow instructions will be considered in the evaluation process. A
resume will not be accepted as a substitute for your responses.
02 Describe your experience supervising or providing direction to
networking staff. Be specific as to the duties that you performed,
and the number of and type of staff that you supervised/led.
03 What is your experience with managing ongoing support,
maintenance, and planning of a network system? Include how you
developed and maintained networking Standard Operating Procedures
(SOPs) or run books. Provide examples.
04 Describe your Network technology engineering experience and your
approach to preventing and recovering from a catastrophic Network
failure. Be specific as to the duties that you performed.
* Required Question
Keywords: Government jobs, San Mateo , IS Communications Supervisor (Open and Promotional), Other , San Mateo, California
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