Customer Service Lead, CA
Company: Dunn-Edwards
Location: San Mateo
Posted on: March 17, 2023
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Job Description:
$23.00 - $24.02 per hourDUNN-EDWARDS: THE BEST JOB IN RETAIL!
HERE'S WHY:Career opportunities: At Dunn-Edwards, we believe in
promoting from within and invest in your training and development.
We have multiple avenues available that employees can travel as
they grow their career: store operations, field sales and corporate
support roles.We love our environment: We have the only LEED
certified paint manufacturing facility in the World! Don't know
what LEED means? Leadership in Energy and Environmental Design - in
a nutshell, it is one of the most well-respected green building
certification programs used worldwide.Work-life balance: Our stores
close at 5:00pm Monday - Friday and are closed most major Holidays.
Due to our business model, we have some of the most desirable hours
in retail.Looking for a great place to join and work alongside
great people? If so, come for the challenge and stay for the growth
at Dunn-Edwards!GENERAL PURPOSE OF JOB:The Customer Service Lead
(CSL) at Dunn-Edwards assists the store management team with
ensuring a distinctive shopping experience for all guests and
executing store operations during scheduled shifts.
Responsibilities as a Customer Service Lead include modeling
outstanding customer service and selling skills, allocating staff
and resources to keep the sales floor stocked, organizing sales
floor and stock areas, and building trusted partnerships with our
painting professionals. The Customer Service Lead, in absence of
the Store Manager and Assistant Store Manager, takes full
responsibility for all store operations.Customer Service Leads
interact with customers via phone and in-person to offer expert
advice, while also processing and completing transactions. In
addition, the Customer Service Lead is responsible for upholding
Dunn-Edwards store vision of fast and reliable service. The
Customer Service Lead continuously learns about the industry,
products and services through Dunn-Edwards Learning Network and
various job certification programs that better assist in answering
questions and making proper recommendations, as well as building a
foundation for potential advancement opportunities as Dunn-Edwards
continues to grow.ESSENTIAL DUTIES AND RESPONSIBILITIES:Making a
connection with customers, asking questions about their project,
then giving options and advice on meeting those needsEnsure
delivery of product as needed meets both Dunn-Edwards' and
customers' quality and service expectationsConduct self in
professional manner - always acting as a positive extension of the
Dunn-Edwards brandEfficiently take customer orders through various
methods (email, phone, in-person) and process through
point-of-saleAdheres to and assists Store Management team with
compliance to company safety and regulatory standards at all
timesUtilize basic computer skills for various functions including
opening and closing store proceduresClean and maintain all areas of
store and equipment as assignedAssist with maintaining proper
merchandise inventory levelsMust have the ability to communicate
clearly both written and verbalThe ability to stock and merchandise
products according to planogramMeet expectations of core
competencies related to the position:Accountability, Attention to
Detail, Customer Focus, Decision Making, People DevelopmentMust be
capable of performing specifically assigned job duties at, or
below, current classification including tinting paintAdditional
duties as assignedMust be able to legally drive company
vehicleSUPERVISORY RESPONSIBILITIES: Although no subordinates
report to this position, the Customer Service Lead is often the
shift supervisor when opening and/or closing and must direct store
associates during these times.EDUCATION and/or EXPERIENCE: Four
years of High School with diploma or GED equivalent is required.
Previous experience in a shift supervisory role is a plus.LANGUAGE
SKILLS: Ability to read and interpret documents such as safety
rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence. Read
and write English for safety purposes. Bilingual is a
plus.MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute percentages and analyze
report data and statistics. Ability to operate Point-of-Sale
computer system and complete cash transactions accurately.REASONING
ABILITY: Ability to solve practical problems and deal with a
variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
form.CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid drivers license
is required.AVAILABLE BENEFITS:Health insurance, dental insurance,
vision insurance, vacation and holiday pay, paid sick time, 401K
program including company match (benefits vary for PT
employees).This job description should not be construed to imply
that the above functions are the entire standard of the position.
As an employee, the individual shall follow and complete any other
instructions related to duties, which may be required by a
superior.Job description is subject to change, at which time your
job responsibilities may change accordingly.PHYSICAL DEMANDS OF
ESSENTIAL JOB FUNCTIONS: Amount of TimeNoneUnder 1/31/3 to 2/3Over
2/3StandXWalkXSitXUse hands to touch, handle or feelXReach with
hands and armsXClimb or balanceXStoop, kneel, crouch or crawlXTalk
or hearXSmellXDriving (varies by store)XXXThis job may require
weight be lifted or force be exerted. See appropriate boxes below
for weight amount and frequency.Amount of TimeNoneUnder 1/31/3 to
2/3Over 2/3Up to 10 lbs.XUp to 25 lbs.XUp to 60 lbs.XUp to 75
lbs.XOver 75 lbs.XVision requirements for this position are as
follows:XClose vision (clear vision at 20 inches or less)XDistance
vision (clear vision at 20 feet or more)XColor vision (ability to
identify and distinguish colors)XPeripheral vision (ability to
observe an area that can be seen up & down or left & right while
eyes are fixed on a given point)XDepth perception
(three-dimensional vision, ability to judge distances and spatial
relationships)XAbility to adjust focus (ability to adjust the eye
to bring an object into sharp focus)No special vision
requirementsWORK ENVIRONMENT: Exposure expectations to the
following environmental conditions that this job requires.Amount of
TimeUnder 1/3 ToOverNone1/32/32/3Wet or humid conditions
(non-weather)-X- -_--Work near moving mechanical parts_--- X--Work
in high, precarious places-X _----Fumes or airborne particles--_
_-X --Toxic or caustic chemicals--X _- _--Outdoor weather
conditions-X_-- --Extreme cold (non-weather)-X -- _--Extreme heat
(non-weather)-X _-- --Risk of electrical shock--_ X- _--Work with
explosives-X _-- --Risk of radiation-X_-- --Vibration-_-_ X-
--Typical noise for the work environment:Very quiet (examples:
forest trail, isolation booth for hearing test).Quiet (examples:
library, private office)._X Moderate noise (examples: business
office with computers and printers, light traffic).Loud (examples:
metal can manufacturing department, large earth-moving
equipment).Very loud (examples: jack hammer work, front row at rock
concert).Job description revised 7/26/19. E Place, M Immel.
PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS: See appropriate boxes
below for amount of time spent in the following activities.Amount
of TimeNoneUnder 1/31/3 to 2/3Over 2/3StandXWalkXSitXUse hands to
touch, handle or feelXReach with hands and armsXClimb or
balanceXStoop, kneel, crouch or crawlXTalk or hearXSmellXDrive a
motorized vehicle (car, truck, forklift) > > > This job
may require weight be lifted or force be exerted. See appropriate
boxes below for weight amount and frequency.Amount of TimeNoneUnder
1/31/3 to 2/3Over 2/3Up to 10 lbs.XUp to 25 lbs.XUp to 50 lbs.XUp
to 75 lbs.XMore than 75 lbs.XVision requirements for this position
are as follows:XClose vision (clear vision at 20 inches or
less)XDistance vision (clear vision at 20 feet or more)XColor
vision (ability to identify and distinguish colors)XPeripheral
vision (ability to observe an area that can be seen up & down or
left & right while eyes are fixed on a given point)XDepth
perception (three-dimensional vision, ability to judge distances
and spatial relationships)XAbility to adjust focus (ability to
adjust the eye to bring an object into sharp focus)WORK
ENVIRONMENT: Exposure expectations to the following environmental
conditions that this job requires.Amount of TimeNoneUnder 1/31/3 to
2/3Over 2/3Wet or humid conditions (non-weather)XWork near moving
mechanical partsXWork in high, precarious placesXFumes or airborne
particlesXToxic or caustic chemicalsXOutdoor weather
conditionsXExtreme cold (non-weather)XExtreme heat
(non-weather)XRisk of electrical shockXWork with
combustiblesXVibrationXTypical noise for the work environment:Very
quiet (examples: forest trail, isolation booth for hearing
test).Quiet (examples: library, private office).XModerate noise
(examples: business office with computers and printers, light
traffic).Loud (examples: metal can manufacturing department, large
earth-moving equipment).Very loud (examples: jack hammer work,
front row at rock concert).Dunn-Edwards is an Equal Opportunity
Employer, M/F/D/VfulltimeEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Dunn-Edwards, San Mateo , Customer Service Lead, CA, Other , San Mateo, California
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