Customer Service Lead, CA

Company: Dunn-Edwards
Location: San Mateo
Posted on: March 17, 2023

Job Description:

$23.00 - $24.02 per hourDUNN-EDWARDS: THE BEST JOB IN RETAIL! HERE'S WHY:Career opportunities: At Dunn-Edwards, we believe in promoting from within and invest in your training and development. We have multiple avenues available that employees can travel as they grow their career: store operations, field sales and corporate support roles.We love our environment: We have the only LEED certified paint manufacturing facility in the World! Don't know what LEED means? Leadership in Energy and Environmental Design - in a nutshell, it is one of the most well-respected green building certification programs used worldwide.Work-life balance: Our stores close at 5:00pm Monday - Friday and are closed most major Holidays. Due to our business model, we have some of the most desirable hours in retail.Looking for a great place to join and work alongside great people? If so, come for the challenge and stay for the growth at Dunn-Edwards!GENERAL PURPOSE OF JOB:The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. Responsibilities as a Customer Service Lead include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals. The Customer Service Lead, in absence of the Store Manager and Assistant Store Manager, takes full responsibility for all store operations.Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service. The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.ESSENTIAL DUTIES AND RESPONSIBILITIES:Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needsEnsure delivery of product as needed meets both Dunn-Edwards' and customers' quality and service expectationsConduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brandEfficiently take customer orders through various methods (email, phone, in-person) and process through point-of-saleAdheres to and assists Store Management team with compliance to company safety and regulatory standards at all timesUtilize basic computer skills for various functions including opening and closing store proceduresClean and maintain all areas of store and equipment as assignedAssist with maintaining proper merchandise inventory levelsMust have the ability to communicate clearly both written and verbalThe ability to stock and merchandise products according to planogramMeet expectations of core competencies related to the position:Accountability, Attention to Detail, Customer Focus, Decision Making, People DevelopmentMust be capable of performing specifically assigned job duties at, or below, current classification including tinting paintAdditional duties as assignedMust be able to legally drive company vehicleSUPERVISORY RESPONSIBILITIES: Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and/or closing and must direct store associates during these times.EDUCATION and/or EXPERIENCE: Four years of High School with diploma or GED equivalent is required. Previous experience in a shift supervisory role is a plus.LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus.MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages and analyze report data and statistics. Ability to operate Point-of-Sale computer system and complete cash transactions accurately.REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid drivers license is required.AVAILABLE BENEFITS:Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees).This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.Job description is subject to change, at which time your job responsibilities may change accordingly.PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS: Amount of TimeNoneUnder 1/31/3 to 2/3Over 2/3StandXWalkXSitXUse hands to touch, handle or feelXReach with hands and armsXClimb or balanceXStoop, kneel, crouch or crawlXTalk or hearXSmellXDriving (varies by store)XXXThis job may require weight be lifted or force be exerted. See appropriate boxes below for weight amount and frequency.Amount of TimeNoneUnder 1/31/3 to 2/3Over 2/3Up to 10 lbs.XUp to 25 lbs.XUp to 60 lbs.XUp to 75 lbs.XOver 75 lbs.XVision requirements for this position are as follows:XClose vision (clear vision at 20 inches or less)XDistance vision (clear vision at 20 feet or more)XColor vision (ability to identify and distinguish colors)XPeripheral vision (ability to observe an area that can be seen up & down or left & right while eyes are fixed on a given point)XDepth perception (three-dimensional vision, ability to judge distances and spatial relationships)XAbility to adjust focus (ability to adjust the eye to bring an object into sharp focus)No special vision requirementsWORK ENVIRONMENT: Exposure expectations to the following environmental conditions that this job requires.Amount of TimeUnder 1/3 ToOverNone1/32/32/3Wet or humid conditions (non-weather)-X- -_--Work near moving mechanical parts_--- X--Work in high, precarious places-X _----Fumes or airborne particles--_ _-X --Toxic or caustic chemicals--X _- _--Outdoor weather conditions-X_-- --Extreme cold (non-weather)-X -- _--Extreme heat (non-weather)-X _-- --Risk of electrical shock--_ X- _--Work with explosives-X _-- --Risk of radiation-X_-- --Vibration-_-_ X- --Typical noise for the work environment:Very quiet (examples: forest trail, isolation booth for hearing test).Quiet (examples: library, private office)._X Moderate noise (examples: business office with computers and printers, light traffic).Loud (examples: metal can manufacturing department, large earth-moving equipment).Very loud (examples: jack hammer work, front row at rock concert).Job description revised 7/26/19. E Place, M Immel. PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS: See appropriate boxes below for amount of time spent in the following activities.Amount of TimeNoneUnder 1/31/3 to 2/3Over 2/3StandXWalkXSitXUse hands to touch, handle or feelXReach with hands and armsXClimb or balanceXStoop, kneel, crouch or crawlXTalk or hearXSmellXDrive a motorized vehicle (car, truck, forklift) > > > This job may require weight be lifted or force be exerted. See appropriate boxes below for weight amount and frequency.Amount of TimeNoneUnder 1/31/3 to 2/3Over 2/3Up to 10 lbs.XUp to 25 lbs.XUp to 50 lbs.XUp to 75 lbs.XMore than 75 lbs.XVision requirements for this position are as follows:XClose vision (clear vision at 20 inches or less)XDistance vision (clear vision at 20 feet or more)XColor vision (ability to identify and distinguish colors)XPeripheral vision (ability to observe an area that can be seen up & down or left & right while eyes are fixed on a given point)XDepth perception (three-dimensional vision, ability to judge distances and spatial relationships)XAbility to adjust focus (ability to adjust the eye to bring an object into sharp focus)WORK ENVIRONMENT: Exposure expectations to the following environmental conditions that this job requires.Amount of TimeNoneUnder 1/31/3 to 2/3Over 2/3Wet or humid conditions (non-weather)XWork near moving mechanical partsXWork in high, precarious placesXFumes or airborne particlesXToxic or caustic chemicalsXOutdoor weather conditionsXExtreme cold (non-weather)XExtreme heat (non-weather)XRisk of electrical shockXWork with combustiblesXVibrationXTypical noise for the work environment:Very quiet (examples: forest trail, isolation booth for hearing test).Quiet (examples: library, private office).XModerate noise (examples: business office with computers and printers, light traffic).Loud (examples: metal can manufacturing department, large earth-moving equipment).Very loud (examples: jack hammer work, front row at rock concert).Dunn-Edwards is an Equal Opportunity Employer, M/F/D/VfulltimeEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Dunn-Edwards, San Mateo , Customer Service Lead, CA, Other , San Mateo, California