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Application Support Analyst

Company: Genuent Global, LLC
Location: San Mateo
Posted on: May 3, 2021

Job Description:

Application Support Analyst for a project in San Mateo, CAGenuent is hiring an Application Support Analyst for project in San Mateo, CA. If you're a match, please apply or contact Tallin Muskat at or phone Work 50% of time on site at Client and 50% of time from home. Description/Scope of Work:Provide Highest level System Admin support for the My Turn application and leadership for the coordination of the application support technical needs, connections (interfaces) are monitored and supported for any troubleshooting issues resolutions and working with the State resources. Examples of Duties:

  • Individually, as a project team member or as a technical lead, works on and is responsible for complex software applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end-users; coordinates project activities with team members, other section staff, user representatives and outside vendors.
  • Interviews, analyzes, and documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
  • Works with appropriate parties to implement and monitor interfaces between Client s EHR other entities, and My Turn.
  • Facilitates and conducts business process redesign or technical design sessions and/or focus groups on designing and implementing new processes or systems.
  • Prepares benefits analyses, product evaluation, requirement specifications, designs, and other analyses and documentation.
  • Designs business processes and workflow strategies for the management, access, and retrieval of data, define data rules and relationships, and develops methods for quality control of databases.
  • Reviews, analyzes, streamlines, and documents business processes and relates them to application software; recommends and implements procedural and operational modifications to optimize internal and customer workflows.
  • Develops and implements automated processes, scripts, triggers, specialized views, and reports in response to user needs.
  • Designs methods to import/export data for analysis and perform a comparative analysis of data from dissimilar applications; designs and codes; and modified programs for data processing.
  • Designs and implements enhancements while ensuring adherence to standards and procedures for system development, database access, web-based development, change control, and reporting.
  • Configures software and systems to optimize the performance of relational database systems, application access, and enhance and support web applications accessing relational databases.
  • Designs, develops, tests, refines, and implements software that supplements or integrates with system applications; customizes and maintains system objects.
  • Develops and executes test plans to ensure application performance conforms to specifications.
  • Responds to and resolves software users' inquiries and complaints and escalates problems or issues to vendor representatives as needed.
  • Prepares demonstrations and training materials; conducts formal and informal training programs on the use and operation of the application system software.
  • Conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees with supervisors regarding information technology-related issues, needs, and services.
  • Provides direction during major systems incidents to ensure an expedient response and resolution; maintains communication with all stakeholders on system status; identifies underlying problems causing incidents and designs, proposes, and implements resolutions.
  • Functions as a liaison between project managers, systems specialists, data specialists, communications specialists, and customer Support Analysts to ensure standards and protocols are maintained; assists in coordinating activities with other information services staff.
  • Provides recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans.
  • Participates in the review and recommendation of contracts with outside vendors and consultants; administers, monitors, and evaluates contract scope of work; reviews design documents to ensure technical integrity.
  • Stays abreast of new trends and innovations in technology related to Client operations; researches, recommends, and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems.
  • Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
  • Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.Requirements:
    • Provide advanced technical and analytical support to users of department and Client systems and applications.
    • Communicate with department personnel to identify and translate complex information needs into system requirements.
    • Communicate business information system needs to system vendors for the complex design, development, and/or enhancement of system applications.
    • Conduct complex research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
    • Collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions.
    • Research, develop, and recommend cost-effective technical system improvements.
    • Develop and implement comprehensive computer operations-related projects and training programs.
    • Lead focus groups or working sessions to establish new processes or technical designs for improvement.
    • Perform analyses of business and system requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization.
    • Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
    • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
    • Establish and maintain a variety of filing, record-keeping, and tracking systems.
    • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
    • Use English effectively to communicate in person, over the telephone, and in writing.
    • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
    • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience:
      • Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
        • Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of progressively responsible experience in applications analysis, design, and development.
        • Ability to work well within deadline-oriented development structure
        • Ability to work well independently and within a team environment
        • Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service skill
        • Knowledge of techniques and tools Knowledge, Skills, and Abilities:
          • Advanced principles and practices of computer systems management, analysis, design, and maintenance.
          • Various software packages including word processing, spreadsheet, SQL database and database management, and reporting tools.
          • Data processing management and general administration practices and techniques.
          • Advanced techniques and methods of system evaluation, implementation, and documentation.
          • Advanced data management theory, principles, and practices and their application to a wide variety of services and programs.
          • Principles and practices of project management.
          • The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate points of escalation.
          • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
          • Principles and procedures of record keeping.
          • Modern office practices, methods, and computer equipment and applications related to the work.
          • English usage, spelling, vocabulary, grammar, and punctuation. - provided by Dice

Keywords: Genuent Global, LLC, San Mateo , Application Support Analyst, Professions , San Mateo, California

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