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Consumer Services Analyst #12281033

Company: PEAK Technical Staffing USA
Location: San Mateo
Posted on: January 8, 2022

Job Description:

Posted: 10/15/2021 Employment Type: Contract Category: This is not a Category Job Number: 91661 Job Description
PEAK is looking for a talented Partner Data Portal Support Specialist. This is a 1 year contract position. You will utilize your passion for customer service and video games to empower publishers and developers to access their platform-level data.

The team needs a dynamic, service-oriented person who will support our partner facing analytics tool.



  • Serving as a main point of contact for partners
  • Collaborating cross-functionally to test and drive product features
  • Responding to tickets in a timely fashion
  • Using critical thinking to troubleshoot issues
  • Ensure timely and accurate escalations/reassignments for out-of-scope incidents
  • Onboarding and educating partners
  • Cataloguing recurring topics to create and maintain FAQs/other documentation
  • Using customer-focused mindset to drive consistent, impactful feature integration
    • 2+ years of customer-facing experience
    • Desire to work and collaborate cross-functionally and globally
    • Excellent verbal, written and interpersonal communication skills
    • Experience with data portals and analytics
    • Proficiency in prioritizing and escalating deliverables where necessary
    • High level of proactivity as this role will necessitate clarification and following up with multiple stakeholders
      • Prior work experience in gaming, entertainment or media industries is a plus but not required
        Open to remote candidates
        Login to save this search and get notified of similar positions. Related Jobs: There are currently no related jobs. Please sign up for Job -Alerts . Login to save this search and get notified of similar positions. PEAK is eager to comply with our very stringent requirements and do so with professionalism and accuracy. Their rates are very competitive. Take control of your career! Join the team as a recruiter at PEAK and build the future of your dreams.

Keywords: PEAK Technical Staffing USA, San Mateo , Consumer Services Analyst #12281033, Professions , San Mateo, California

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