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San Mateo, CA-Bicycle Retail /Inventory Associate

Company: Specialized
Location: San Mateo
Posted on: November 15, 2022

Job Description:

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the futureeach and everyday. We're a team of barrier-breakers, disrupters, and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out - we're here to help you build your career at Specialized.
A critical member of the team, the Retail Support Specialist balances excellence in retail operations, customer service, and a passion for digital excellence.
TheRetailSupportSpecialistfocuses on supporting the sales and service staff by managing the digital rider interactions (text, e-mail, digital leads, etc.) with the store to manage the flow of inventory and identify and locate the services/goods needed to provide riders with the right solutions on their time - ride time! This role will reward diligent, detailed, and focused bike-fans who share our core belief that bikes change lives.

  • Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting thoseneeds
  • Inspiring the rider, celebrating the purchase, and creating a lasting positive impression of theoverallexperience
  • Proficiency in Lightspeed point of sale systems and store operationalwebsites
  • Deliverworldrider-service that ensures ongoing sales and high levels of ridersatisfaction
  • IKEONO, point of sale businesstexting
  • Establish business leads usingSHIFT Lead-Generation
  • In-store phone answering and voicemailmanagement
  • Receiving new product andinventory management
  • Cycle counting and inventoryreconciliation
  • Store transfers tracking and transporting
  • Managing and tracking webstore sales and coordination of delivery
  • Regular, dependable attendance and punctuality


    • Passion for cycling and the Specialized brand
    • A current or former retail employee with 1-3 years of experiencepreferred
    • POS experiencedrequired
    • Excellent communication(verbally and written)with the ability to effectively interact with riders and teammembers
    • Must be able to work as business dictates which includesweekends
    • Abilityto stand for extensive time periods; while occasionally walking, kneeling, or reaching
    • Ableto lift at least 25lbs. or more and use proper liftingskills


      • Industry leading Employee Purchase program
      • Long term loan of a current model-year demo bike
      • Medical, dental, vision, and life insurance*
      • Morning/evening rides with team

        *For eligible employees
        Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.
        We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
        See what we are up to on,, and most importantly, our #.

Keywords: Specialized, San Mateo , San Mateo, CA-Bicycle Retail /Inventory Associate, Professions , San Mateo, California

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